Terms & Conditions

Welcome to www.hafrenfurnishers.co.uk Website Terms & Conditions, compiled in compliance with the Consumer Contracts Regulations.

By using this website, you are agreeing to be legally bound by these Terms & Conditions.

The Terms & Conditions take precedence over any in-store Terms & Conditions and govern all transactions on this website.

Any queries or questions relating to these Terms & Conditions, please contact our Customer Service Team by emailing customercare@hafrenfurnishers.co.uk or call 01686 414000 between the hours of 09.00 – 18.00hrs, alternatively you can send a fax to 01686 413136

Company Detail

Our address for all correspondence is:

Hafren Furnishers Ltd
Border Showroom
Llangurig Road
SY18 6ES

Registration Number 1219910

VAT Number 377 8082 11.

Applicable Law

Hafren Furnishers Ltd operates its website from the above location. Therefore, the laws of England and Wales govern any claims relating to our website.
In the event of any dispute, you hereby agree to resolve it under the laws of England and Wales.

Cancellation by Hafren

We reserve the right to cancel/not accept any order under the following circumstances:

  • Insufficient stock to fulfil the order
  • One or more of the goods ordered were incorrectly described or priced on our website
  • The payment transaction is not authorised.
  • You do not provide us with your real name.
  • Payment details - including your card address, is not provided.
  • Your delivery address is different from your card address.

Returns, Refunds and Your Right to Cancel

In compliance with the Consumer Contracts Regulations you have a cancellation period where you may withdraw your order and therefore your agreement with us. The cancellation period is any time up to fourteen working days after the day we have delivered the product to you. You must cancel your order in writing either by fax, letter or email. We must receive this communication within the 14 day period. The goods must be returned within 14 days of cancellation.

If the goods are returned for any other reasons than being defective then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and charge you the direct cost of collection.

The product must be in its delivered form and must not have been tampered with in any way, you are advised to where ever possible use the original packaging to protect the product on its return journey.

The product will be inspected on return to ensure that the product has not been tampered with and is complete, including the instructions and any fittings. Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods.

We will usually process the refund due to you as soon as possible and, in any case within 14 days of the goods being returned.

Divan sets, pillows and mattresses

Customers wishing to cancel divan sets, pillows and mattresses after their order has been dispatched, must ensure that reasonable care is taken of the goods and that they are returned to Hafren Furnishers unopened and unused in an 'as new' condition complete in the sealed original packaging and with all instructions included

Bespoke Items or Customised Special Orders

Any products that are bespoke or customised are not subject to the cooling off period as we will have commissioned a supplier to make them specifically for you. This will include special order upholstery where a specific fabric and sofa style has been special ordered from a supplier to your specific order requirements.


Please note that a refund will only take place after the goods have been returned and inspected by our Returns Department, and deemed to be in a suitable condition. The customer accepts reasonable collection charges to return the goods


Risk in goods shall pass from Hafren Furnishers to the customer at the point when the goods are delivered by Hafren Furnishers or an appointed Hafren Furnishers appointed Carrier.

When goods are returned by a customer, they shall remain at the risk of the customer until received into Hafren Furnishers premises and the receipt of proof of purchase has been authenticated by an authorised employee of Hafren Furnishers.

Our Website Service

Our services are provided to adults over the age of 18 yrs. By ‘proceed to purchase’ through our website, you acknowledge and confirm these terms and conditions.

All prices are in pound sterling (GBP) and are inclusive of VAT at the prevailing rate.

We endeavour to ensure that our prices are current, but reserve the right to amend our prices at any time.

Images are provided for illustrative purposes only; we cannot guarantee the image portrayed will represent the true colour or full design relating to the product.

The images portrayed on Hafren Furnishers Ltd website will be as accurate as possible. However, whenever we become aware of any description error, we reserve the right to correct any error on omission.

Disclosure Statement    

Hafren Furnishers Limited is authorised and regulated by the Financial Conduct Authority FRN 685374. We act as a credit broker not a lender and offer finance from a panel of lenders

Privacy Protection

Hafren Furnishers Ltd collects information about you for the sole purpose of fulfilling your order and answering queries. We do not share your details with any third parties.


You agree fully to indemnify us and our Officers, Directors, Employees, Agents and Suppliers from and against all claims, liability, damages, losses cost and expenses, including reasonable legal fees, arising out of breach of conditions by you or any other liabilities arising out of your use of Hafren Furnishers Ltd website. This includes the use by any other person(s) accessing the website using your shopping account and/or your personal information.